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TQM (Total Quality Management and Continuous Improvements in the Casa Bella Outdoor Kitchen Cabinetry Design Process

March 24, 2023

Donna M. Skolnick

Donna M. Skolnick


The Shift of the Retail Landscape via online-offline Convergence

TQM (Total Quality Management and Continuous Improvements in Our Design Process

Total Quality Management (TQM) and continuous improvement are important approaches that we use to improve products and processes. Customer focus is also crucial in product development, as it allows us to understand our customers' needs and preferences and to design products that meet those needs.

In the context of outdoor kitchen cabinetry, TQM can be used to ensure that our products meets high quality standards. This can involve implementing a range of quality control measures, such as regular inspections of materials and finished products, as well as testing for durability and resistance to weather and other environmental factors.

Customer focus is also important in product development. This involves understanding what customers want and need from their outdoor kitchen cabinetry, and then designing a product that meets those needs.

For example, a customer asked us,” Why don’t you make the cabinetry in the 2023 Color of the Year - Burgundy Red”? We did our research and found an outdoor color, similar to Burgundy Red. Then, we added this color, as a color choice, in our outdoor cabinetry line. Satisfying our customers.

Based on research, we designed a line of outdoor kitchen cabinetry that includes features and functions we feel customers want in their outdoor kitchens. Casa Bella Outdoor Kitchen Cabinetry can fit any make or model bbq grill, thus providing the consumer with the ultimate choice of what bbq grill they want in their outdoor kitchen.

In a study published in HBR Harvard Business Review, researchers found that companies that prioritize TQM and continuous improvement tend to outperform their peers. For example, they found that companies with strong TQM programs had higher levels of customer satisfaction, as well as higher levels of employee satisfaction and retention.

Another HBR article discusses the importance of customer focus in product development, noting that companies that focus on understanding their customers' needs tend to be more successful in the marketplace.

Using TQM and continuous improvement, as well as a customer-focused approach, helps us to design and manufacture high-quality outdoor kitchen cabinetry that meets the needs of our customers. By conducting rigorous testing and certification activities,our ISO factory can ensure that our products meets high quality and safety standards.

We invite you to explore our outdoor kitchen cabinetry at www.casabellaoutdoor.com

  • BBQ
  • Grill
  • Barbecue
  • Smoker
  • Firepit
  • Pizza oven
  • Outdoor dining
  • Entertaining
  • Patio
  • Deck
  • Outdoor living
  • Custom design
  • Outdoor appliances
  • Stainless steel
  • Natural gas
  • Propane
  • Wood-fired
  • Rotisserie
  • Warming drawer
  • Beverage center
  • Ice maker
  • Outdoor sink
  • Outdoor refrigerator
  • Outdoor storage
  • Built-in Kitchen

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